Frequently Asked Questions
Everything you need to know about shopping with The Crafty Bonobo.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 10-21 days depending on your location.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package's progress.
Do you offer eco-friendly packaging?
Yes! At The Crafty Bonobo, we strive to minimize our environmental footprint by using recycled cardboard, biodegradable mailers, and paper-based tape whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. You can change or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.